Featured Questions

What is the COVID-19 Coronavirus?

Coronaviruses are a large family of viruses, which cause illnesses ranging from a common cold (some seasonal viruses are Coronaviruses) to more severe conditions such as MERS-VOCs or SARS.

The virus identified in January 2020 in China is a new Coronavirus, named SARS-CoV-2. The disease caused by this coronavirus has been named COVID-19 by the World Health Organization - WHO. Since March 11, 2020, WHO has described the global situation of COVID-19 as a pandemic; that is to say, the epidemic is now global.


Faq Sections

LIVRAISON
HOW TO ORDER ON THE SITE ?

Choose your item and your size then click on the "add to cart" button.

For your order to be processed, you must fill in the information that will enable us to deliver your order. The order can be done as "Guest", or login via your Google / Facebbok account, or by creating your customer account.


WHERE ARE THE ORDERED ITEM SENT TO ?

The items are sent to the delivery address you have chosen when registering your order. Hotels and post office boxes are excluded.


WHAT ARE THE DELIVERY TIMES ?

It takes between 2 and 10 working days depending on the city and country of destination. Orders registered on Saturdays, Sundays or bank holidays will be processed the next working day.

At each step, a follow-up email will be sent to the email address you have sent us and to your customer account.


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COMMANDE
HOW TO CHOOSE YOUR SIZE ?

In order to facilitate your choice of size, MN CLOTHES puts at your disposal the application allowing you to confirm your decision. The sizes displayed are to European standards. Only certain items for women are extensible between 2 sizes (Example : M extensible L).


COMPTE CLIENT
HOW DOES ONE CREATE A CLIENT ACCOUNT ?

It's very simple ! You can create it with your Facebook or Google, or manually by entering the required information. It is also possible to create an account after confirming your order.


PAIEMENT
WHAT ARE THE METHODS OF PAYMENT ACCEPTED ON THE SITE ?

The methods of payment accepted are payments by credit card, Paypal, Paylib, bank transfer (The order will only be validated after receipt of payment), check (Only if you live in France Metropolitan or DROM-COM or Monaco or Corsica and if the order value is greater than 100 €). We specify that the order will only be sent after receipt of payment.


CAN WE BUY SAFELY ?

Yes ! Payment information and bank details are processed by the bank's secure service. No banking information passes through the mn-clothes.com website.


DONNEES PERSONNELLES
WHAT DO WE DO WITH YOUR PERSONAL DATA ?

MN Clothes is very sensitive to securing your data and complying with the GDPR regulations. We use the information you give us when placing an order or creating your account only for the delivery of your order or to inform you of personalized offers. We can delete your data at your request via our unsubscription form.


RETRACTATION
HOW TO RETURN YOUR ORDER IN CASE OF CANCELLATION ?

In case of a cancellation, you must return the complete order, without undue delay at the latest within fourteen days of your notification of your wish to cancel.

Return costs will be at your charge. The transportation of the returned products is the customer’s responsibility.

You can formulate your withdrawal by logging into your MN Clothes customer account in the my account section and by sending the withdrawal form (download the withdrawal form) duly completed and signed to the following address:


MN CLOTHES
4 rue du Bulloz
UBIDOCA Center, BP 15977
74940 ANNECY
FRANCE


By email to the following address: customerservices@mn-clothes.com


NOUS CONTACTER
HOW TO CONTACT US ?

At any time, and for any additional information, do not hesitate to contact us via email at customerservices@mn-clothes.com. If you have a query about an order, please provide the following information : your name, first name, address, email address, order number, and phone number.


RESEAUX SOCIAUX
WHERE CAN BE FOUND NEWS ABOUT MN CLOTHES ?

o   You can follow all our news on our Facebook page, our Instagram account or on our Blog.


Coronavirus / Covid-19 - Mesures exceptionnelles
What is the COVID-19 Coronavirus?

Coronaviruses are a large family of viruses, which cause illnesses ranging from a common cold (some seasonal viruses are Coronaviruses) to more severe conditions such as MERS-VOCs or SARS.

The virus identified in January 2020 in China is a new Coronavirus, named SARS-CoV-2. The disease caused by this coronavirus has been named COVID-19 by the World Health Organization - WHO. Since March 11, 2020, WHO has described the global situation of COVID-19 as a pandemic; that is to say, the epidemic is now global.


How is COVID-19 Coronavirus transmitted?

The disease is spread by droplets (invisible secretions from sneezing or coughing). It is therefore considered that close contact with a sick person is necessary to transmit the disease: same place of life, direct contact within a meter during a cough, sneeze or a discussion in the absence of protective measures. One of the other preferred vectors for the transmission of the virus is contact with unwashed hands.
This is why barrier gestures and social distancing measures are essential to protect oneself from the disease.


What is the incubation period for the disease?

The incubation period is the period between contamination and the onset of the first symptoms. The COVID-19 coronavirus incubation period is 3 to 5 days in general, but it can be up to 14 days. During this period, the subject can be contagious: he can carry the virus before the onset of symptoms or at the onset of weak signals.


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